What lands in your inbox
The documents, and what each one is for
Four common requests and one difficult one. Knowing what each is checking tells you how long it will take.
Government photo identification
Passport, national ID card or driving licence. Checking that you exist, that you are over eighteen, and that you are not on a sanctions or exclusion list. Usually the fastest to clear because it is largely automated.
Liveness check or selfie
A photo or short video, sometimes holding the document. Confirming the person submitting the ID is the person in it. Also automated in most cases, and usually resolves within minutes to hours.
Proof of address
A utility bill, bank statement or government letter, typically dated within the last three months. Confirming your jurisdiction, which matters because every operator here restricts territories and the licence requires enforcement.
The common failure is a document that is too old or shows a different address than the one on the account. Both mean starting again.
Proof of payment method
Where a card was used, a photo of it with most digits obscured, or a statement showing the transaction. Confirming you own the funding instrument. Not applicable if you funded from your own wallet, which is one more reason the crypto path is simpler.
Source of funds or source of wealth
The difficult one. Pay slips, tax returns, bank statements, contracts of sale, or documentation showing where your crypto came from.
Rainbet's published verification ladder puts source of income at level four, explicitly listing pay stubs, tax documents and contracts.
Crypto makes this materially harder to satisfy than fiat, because the chain of custody for a coin bought in 2019, moved between three wallets and part converted through a decentralised exchange is genuinely difficult to evidence to a compliance officer's satisfaction. Covered in full separately.
How long each takes
| Request | Typical turnaround | Usual failure mode |
|---|---|---|
| Photo ID | Minutes to hours | Poor image quality, expired document |
| Liveness check | Minutes to hours | Lighting, face partially obscured |
| Proof of address | Hours to days | Document too old, address mismatch |
| Payment method | Hours to days | Name on card differs from account name |
| Source of funds | Days to weeks | Chain of custody cannot be evidenced |
Turnarounds are general patterns across the sector rather than commitments by any operator. None of the casinos we track publishes a service level for verification.
Practical points
- Use the same name everywhere. Account name, document, payment method. Mismatches restart the process.
- Photograph documents flat, in daylight, with all four corners visible.
- Check the date on your proof of address before you send it rather than after.
- Keep a copy of what you submitted and when. If the request repeats, you will want it.
Gambling carries a negative expected return. Over enough bets the house edge wins by design, and no ranking on this site changes that. If it has stopped being a choice, free confidential help exists: Peluuri in Finland, Stödlinjen in Sweden, BZgA in Germany, and GamCare internationally.
Related
Source of funds
The heaviest request and the one crypto makes hardest.
Pending withdrawals
What to do while it sits there, and what not to do.